http://bvo.com/programmes?parent_id=73&type=Topic Mike Harris on how to identify a billion pound "unmet customer need" Mon, 15 Sep 2008 14:39:31 -0700 http://bvo.com/programmes/38 http://bvo.com/programmes/38 Mike Harris on customer engagement and loyalty Mon, 15 Sep 2008 17:17:05 -0700 http://bvo.com/programmes/41 http://bvo.com/programmes/41 Sahar Hashemi, Founder, Coffee Republic on new ideas and action orientation. Sat, 20 Dec 2008 16:55:22 -0800 http://bvo.com/programmes/127 http://bvo.com/programmes/127 Simon Calver on customer driven innovation and organizations Wed, 26 Aug 2009 16:17:44 -0700 http://bvo.com/programmes/189 http://bvo.com/programmes/189 Creating a customer centric organization (essential in downturns or upturns!) Wed, 26 Aug 2009 16:46:13 -0700 http://bvo.com/programmes/190 http://bvo.com/programmes/190 Ken Blanchard on creating Raving Fans! Wed, 02 Dec 2009 23:29:29 -0800 http://bvo.com/programmes/241 http://bvo.com/programmes/241 Jacqueline Gold on you MUST keep close to the customer Wed, 18 Aug 2010 07:43:55 -0700 http://bvo.com/programmes/276 http://bvo.com/programmes/276