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Andrew Cosslett how to build a brand that's global leader

Andy Cosslett, CEO, InterContinental Hotels Group
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Learn Andy’s philosophy on building a world class brand

What you should know about having a global brand – you must be adaptable!

How do you balance having brand similarities, localized, but an international theme

Find out how to make sure each customer receives the best customer service –Andy does it with his 160 million guest stays!

How does IHG differ in regards to getting customer feedback?

The concierge – we’ve all had our bad experiences with them, but what does Andy do differently with his?

Does IHG have a "type" that they hire - and does it vary for each brand?

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